How to find your username

Here's what you need to do to recover your username.


You had to enter a username to register for My Account. If you've forgotten your username, go to the My Account sign-in page and click Recover username.

You will be asked to provide the following information to confirm your identity:

  • Person ID number
  • Surname (last name)
  • Date of birth
  • Last three digits of your social insurance number

Once you've entered this information, we will send you an email that includes your username and a link to sign in to My Account.