How to address a concern
If you have a question about how the plan rules were applied to your pension, contact the plan.
Have a question or concern about your pension?
If you have a concern about BC Pension Corporation's service or a decision that's been made that affects you, call, email or write to BC's College Pension Plan – we want to hear about it. We care about getting things right. In most cases, we can resolve the issue quickly, easily and to everyone's satisfaction.
Contact us at:
College Pension Plan
PO Box 9460
Victoria BC V8W 9V8
Phone toll-free in Canada and U.S.: 1-888-440-0111
Online: Sign in to My Account and click the envelope for Message Centre
What happens when you contact us
Pension Corporation will review the information you send, as well as any relevant background information on file, and promptly respond with answers to your questions or information about how the issues you raised are being addressed. As the administrative agent of the plan, the corporation's priority is to ensure the plan rules are applied correctly.
If you aren't satisfied with the response
If you aren't satisfied with the response, you can write to the director of pension operations at Pension Corporation. Include any information and documents relevant to your concern.
The director will review any information you provide to determine whether the corporation correctly applied the rules in your case. Immediately after completing this administrative review, the director will send you a letter either confirming the original decision or suggesting an alternative resolution.
Option to appeal
If you are still not satisfied after the director's administrative review, you can appeal the matter to the College Pension Board of Trustees. You can only appeal to the board once you have received a written response from the director of pension operations confirming the original decision.
You have one year from the date of the director's letter to start the appeal process.
Please note: You cannot appeal the plan rules. You can only appeal how the plan rules were applied in a decision made by Pension Corporation.