Contact us

How can we help?

Check out these popular topics for quick answers:

Message Centre

Get in touch with a pension expert using Message Centre, your secure personal pension inbox. Sign in to My Account and look for the envelope icon on your dashboard, then click the “Send a message” link below.

You can check on the status of your service request quickly and easily, anytime. Simply sign in to My Account and use Message Centre to review the progress of any request in the last 365 days. 

Sign in or register now

Phone

Call us toll-free in Canada and the U.S. from 8:00 am to 4:30 pm (PT), Monday through Friday. Ask us about assistance in your preferred language.

Please have your Person ID number ready when you call.

General enquiries
1-888-440-0111

Retired members
1-866-322-8277

Webinar support
1-877-558-5573

For all enquiries outside Canada and the U.S.:
1-250-387-1014

Fax

General enquiries
250-953-0412

Retired members
250-953-0431

Webinar support
250-953-0415

Address

PLEASE NOTE: Reception services are not available at BC Pension Corporation and documents cannot be dropped off in person.

Member mail & forms

College Pension Plan
PO Box 9460
Victoria, BC V8W 9V8

Couriers only

BC Pension Corporation Office
College Pension Plan
107-2940 Jutland Rd
Victoria, BC V8T 5K6

Contact the board

For questions about plan governance, rules or decisions contact the College Pension Board Secretariat.

Media enquiries

media@pensionsbc.ca

Registration numbers

CRA : 0361899
PBSA: P085498

Health and dental

Contact Green Shield Canada directly for questions about your retirement health and dental coverage and claims.

1-888-711-1119

Canadian Dental Care Plan

If Health Canada asked you to provide proof of eligibility, you can you can download a letter from the pension plan in My Account.

Review the Canadian Dental Care Plan guide for more information on eligibility and understanding the code on your T4A.