COVID-19 update: To minimize service impacts and ensure the safety of our staff, we’re not accepting paper documents. Please send your personal forms and paperwork through My Account Message Centre. If you cannot access My Account, aren’t a pension plan member or are submitting on behalf of someone else, please contact us.

Contact information for retirement health coverage

Find out who to contact if you have questions about your retirement health coverage.


Contact BC's College Pension Plan if you:

  • Have questions about premiums
  • Want to apply to join or cancel the extended health care and/or dental plans
  • Move to an address outside of BC or Canada
  • Change your name

Phone toll-free in Canada and U.S.: 1-888-440-0111
Fax: 250-953-0431
Online: Sign in to My Account and click the envelope for Message Centre
Mailing address:
College Pension Plan
PO Box 9460
Victoria BC V8W 9V8

Contact Green Shield Canada if you:

  • Have questions about the extended health care and/or dental plans, including your claims

Phone: 1-888-711-1119
Website: Get in touch with GSC
Mailing address for Western Region:
Green Shield Canada
3433 North Rd, Suite 220
Burnaby, BC V3J 0A9

Health Insurance BC administers the Medical Services Plan of BC. Contact Heath Insurance BC if you:

  • Move to a new address
  • Are planning to temporarily or permanently leave Canada
  • Return to BC after living out of province

Phone: 604-683-7151
Toll-free: 1-800-663-7100
Email: mspenquiries@hibc.gov.bc.ca
Mailing address:
Health Insurance BC
PO Box 9035 Stn Prov Govt
Victoria, BC V8W 9E3


External links for who to contact for health coverage

Green Shield Canada

Medical Services Plan of BC